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How do I setup my e-mail account?

Anti-Spam System

Connectivity

Router Setup (How do I setup my router?)

PC Problems (How do I protect my PC from viruses and spyware?)

TV Problems

Mail Setup

If you would like an e-mail account at speedex.net, call us at 812-471-7500 to request that an account be setup for you. Two free e-mail accounts are included with our residential Internet service.

If you have an E-mail account at Speedex, you can check it through our webmail interface by clicking here or you can configure your favorite POP mail client such as Outlook or Outlook Express using the following settings:

SMTP Server: mail.speedex.net
POP3 Server: mail.speedex.net

For specific instructions:

Click here for Microsoft Outlook Express

Click here for Microsoft Internet Explorer

Spam filtering

If you have any questions about the new spam filter, please contact support@speedex.net or 812-471-7500 for support Monday – Friday 8am to 5pm.

Connectivity Issues

Vyyo Cablemodem System:

Our wireless cablemodem system is dependant upon a good line-of-sight signal from our tower to your location, and back, to work properly. While overall this is a very reliable system, there are a a few things that can knock out your Internet service, or create problems. Please use the following steps to try to help diagnose, and hopefully solve your problem:

Look at the front of your silver Vyyo cablemodem... there are 4 lights on the front- check to make sure the lights are providing the correct indications:

• Power Light Lit (should be lit when the cablemodem has power) - If this light is not lit, check to make sure the calblemodem transformer is plugged into an AC outlet and is receiving power.
• Status light Lit (should be lit when a good wireless connection exists) - If the staus light is not lit, first try power-cycling the transverter power inserter and the cablemodem- basically if you follow the coaxial cable connected to the cablemodem it should go to a power intserter which has a transformer that is plugged into AC power (usually located in the same room as the cablemodem)- unplug the power inserter transformer from AC power for about 5 minutes, and also unplug the cablemodem transformer from AC power. Then, after about 5 minutes, first plug in the power inserter, then the cablemodem. If that fixes the problem, the status light should come on in a minute or two. If you have to do this often, ensure that the cablemodem and power inserter are both plugged into a surge suppressor, or... preferably an uninterruptable power supply (UPS).
• RF Light Lit / Blinking (should be lit or blinking when the coaxial cable is connected to the transverter, note that it can occasionally appear to go out alltogether if you are transferring a lot of data over your cablemodem, but in that case it's okay) - If this is not lit or blinking, check to make sure the power inserter for the transverter is powered up (basically if you follow the coaxial cable connected to the cablemodem it should go to a power intserter which has a transformer that is plugged into AC power (usually located in the same room as the cablemodem).
• LAN/USB Light Lit / Blinking (should be lit or blinking when you have a connection to your computer or router) - If this light is not lit or blinking check to ensure that the device that is plugged into the ehternet / usb port is powered up- also make sure the cable is plugged in securely on both ends.

If these lights are all behaving properly, but you have no Internet connectivity whatsover (ie. you can't check e-mail or get to any web pages), you have a problem with your computer or router. It's possible that your IP address is not set correctly. If you have a router, consult your router manual as to how to connect to your router and check yoru IP address settings. If you have Windows 98/ME/XP, to see what IP address you are using, click Start, Run, and type command in the run dialog box and click okay. A DOS box should come up. Type
ipconfig -all and hit enter. Make sure your IP address, subnet mask, gateway, and DNS Servers match the settings we provided you when we installed your cablemodem. If you do not have the sheet we gave you and are unsure, call us at 812-471-7500 to make sure you have the proper information. If you do not have the proper information, follow the below instructions regarding how to change your IP address:

Instructions on Changing your IP Address With Windows XP:

1. 1. Open Your Control Panel (Click Start, Control Panel –OR- Click Start, Settings, Control Panel (Depending on which menu you are using)
2. Double Click on Network Connections (you may need to click on Network Connections again depending on your setup)
3. Right-Click On your LAN Connection (not dial-up)
4. Click Properties
5. Scroll Down to and Double-Click on TCP/IP Properties
6. Click Use Following IP Address if not already selected, and specify your IP Address, Subnet Mask, and Gateway as specified on the IP Sheet included with your new cablemodem.
7. Click Use Following DNS Server Addresses if not already selected, and specify the primary and secondary DNS Server addresses as specified on the IP Sheet included with your new cablemodem.
8. Click Okay and click Close.
9. Your system should now be up and running on the new cablemodem. Try to pull up a web page such as www.google.com to make sure you have Internet connectivity. If it does not work, try rebooting your computer.

Instructions on Changing your IP Address With Windows 98/ME:

1. Open Your Control Panel (Click Start, Settings, Control Panel)
2. Double-Click on Network
3. Scroll down to TCP/IP and Double-Click on the TCP/IP Listing Corresponding to your Network Card/Ethernet Adapter (not a dial-up modem)
4. Click Specify an IP Address if not already selected, and specify your IP Address and Subnet Mask as specified on the IP Sheet included with your new cablemodem.
5. Click on the Gateway Tab and click on any existing gateway(s) and click remove, then enter the gateway address as specified on the IP Sheet included with your new cablemodem and click add.
6. Click on the DNS Tab and Click Enable DNS if not already selected and ensure that you have the proper DNS Server IP Addresses listed, as specified on the IP Sheet included with your new cablemodem and click add. You may also need to fill in the host and domain fields. For host just put “tower1” and for domain put “speedex.net”
7. Click Okay and Okay again. You may be prompted to insert your Windows CD and/or to reboot.
8. After rebooting your computer, your system should now be up and running on the new cablemodem. Try to pull up a web page such as www.google.com to make sure you have Internet connectivity. If it does not work, try rebooting your computer.

If you have problems, try rebooting your computer and disconnect the power from the cablemodem for about 5 seconds, then reconnect power and let it boot back up. Your cablemodem should be ready to operate when the status light comes on solid.

If you need further support, call us at 812-471-7500 for support Monday – Friday 8am to 5pm.

Router Setup

While OVC allows you to use a router to provide high speed access to multiple computers in your home or business with a network, due to the variety and complexity of some routers, we do not provide technical support for setting up a router or a network beyond our cablemodem. However, if you choose to do so, you can consult the following guides for information regarding setting up your router. You will need to provide a static IP address, subnet mask, gateway, and primary and seconday DNS addresses for the router. This information was supplied to you when you subscribed to OVC's service. If you need this information again, call us at 812-471-7500.

Linksys Router Setup Guide

D-Link Router Setup Guide

PC Problems / Software Recommendations

While OVC does not support your computer, or problems beyond our equipment (ie. cablemodem), we do have some recommendations regarding how your can prevent viruses or spyware from infecting your computer and wreaking havoc. Viruses and spyware can cause many different problems from simply slowing down your system and allowing marketing companies to spy on your computer habits, to causing innumerable popups or web site redirects, changing your start page, or erasing all of the data on your system or even damaging hardware. To ensure that these things do not happen to you, we recommend that you install (and keep updated) a good anti-virus program, and occasionally run an anti-spyware program as well. It is very important to keep your system up to date and patched... if you run Windows 98/ME/XP/2k you can use Windows Update to update your computer - make sure you at least install all critical updates..